ACC32 With Only 1st Appointment Approved

Issue

An ACC32 (request for further appointments) has been rejected by ACC however ACC have agreed to pay only for the 1st additional appointment.  

How to proceed

Solution

  1. As one appointment has been approved we need to change the status of the ACC32 to Accepted
  2. Click  to open the Client Condition Details window
  3. Click on the ACC32 & Misc Billing tab.
  4. Click on    at the end of the row to edit the ACC32

  5. Use the Status drop down list to change the status to "Accepted

  6. Once the 1st additional appointment has been counted against the ACC32, update the Condition the ACC32 is related to:
  7. Click on the Condition Details tab
  8. Select Private from the Condition Type drop down list (as the Client will now be charged for the remaining appointments)

  9. Edit the remaining appointments and update the Service Type so that the Client is charged for the appointment.