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      2. Gensolve Audio Enterprise Manager
      3. ACC

      AEM - Managing ACC Claims

      Audio Enterprise Manager allows you to send  ACC Batches and Schedules to ACC.

      Follow the processes below to learn how to manage ACC claims:

      1. Setting up to work with ACC: obtain a digital certificate from ACC and configure AEM to work with ACC
      2. Managing schedules of payment: create a schedule of payment, send it to ACC and review its status
      3. Recording payments and rejections: record details of the payments or rejections made for the claims submitted to ACC.

      Understanding ACC Errors

      AEM only interfaces with the ACC website to send the details of the claim and to receive the status of the claim.

      When issues or errors occur that are attributed to ACC, you should contact the ACC to resolve them.

      Refer to ACC Error Codes to see a list of commonly occurring error messages that ACC will send along with an explanation of their meaning.