What do the Healthlink Message Statuses mean?

Issue

In order to use HealthLink Messaging, it is important to learn how to identify the status of HealthLink messages created in Gensolve and how they are reflected in the application.

Reason

In the HealthLink tab, the HealthLink messages are stored in different folders according to their statuses as follows.

Solution

In the following table, you can find the definition of each HealthLink Message status:

HEALTHLINK STATUS	DEFINITION
Inbox	Received messages not yet Confirmed.
Confirmed	Received messages which has been Confirmed.
Draft	Created messages which have not been completed and sent to the Outbox
Outbox	Created messages sent to the Outbox, waiting to be acknowledged by the end receiver.
Failed	Created messages failed after sending.
Succeeded	Created messages successfully received and acknowledged by the end recipient.
Deleted	Created or received messages which have been deleted (HealthLink require all deleted messages to be viewable).

Note: All HealthLink messages have View Status ability.