--- title: ACC32 Rejected with Appointments Booked description: An ACC32 (request for further appointments) has been rejected by ACC.   Appointments have already been booked in expectation that the ACC32 would be approved and the patient wishes to go ahead with (s --- [Skip to content](https://knowledge.gensolve.com/migration/knowledge/acc32-rejected-with-appointments-booked#main-content) English Show submenu for translations [Customer portal](https://knowledge.gensolve.com/help?hsLang=en) ![gensolve-logo-white-kb.png\]](https://knowledge.gensolve.com/hs-fs/hubfs/gensolve-logo-white-kb.png?height=40&name=gensolve-logo-white-kb.png) - [Default HubSpot Blog](https://knowledge.gensolve.com/blog) Open main navigation Close main navigation - [Default HubSpot Blog](https://knowledge.gensolve.com/blog) - English Show submenu for translations - [Customer portal](https://knowledge.gensolve.com/help) - Go to gensolve.com Go to gensolve.com Welcome to Gensolve - There are no suggestions because the search field is empty. 1. [Knowledge Centre](https://knowledge.gensolve.com/migration/knowledge?hsLang=en) 2. [Gensolve Enterprise Manager](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en) 3. [ACC](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#acc) # ACC32 Rejected with Appointments Booked ### Issue An ACC32 (request for further appointments) has been rejected by ACC.   Appointments have already been booked in expectation that the ACC32 would be approved and the patient wishes to go ahead with (some or all of) these appointments. ### Solution 1. In GPM, set the status of the ACC32 to Rejected: ![](http://docs.gensolve.com/help/gpm_nz/desktop/Knowledge_Base/ACC/ACC32/Graphics/image63.gif)   2.   Change the claim type for the condition (as it is no longer an ACC type): Click on the Condition Details tab then change the Claim Type from "ACC" to "Private" (as the Client will have to pay for the remaining appointments) Click Save ![](http://docs.gensolve.com/help/gpm_nz/desktop/Knowledge_Base/ACC/ACC32/Graphics/image64.gif)![](http://docs.gensolve.com/help/gpm_nz/desktop/Knowledge_Base/ACC/ACC32/Graphics/image66.gif) 3.  Edit the remaining appointments and select the appropriate service charges so that the Client is charged for them. - [Gensolve Enterprise Manager](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#main-content) - [Accounting](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#accounting) - [Administration](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#administration) - [Videos](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#videos) - [Appointments](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#appointments) - [Billing & payments](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#billing-payments) - [Clients](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#clients) - [Clinicians](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#clinicians) - [Conditions & medical notes](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#conditions-medical-notes) - [Front office](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#front-office) - [Gensolve API](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#gensolve-api) - [Healthlink](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#healthlink) - [Internet connection](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#internet-connection) - [Letters & Templates](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#letters-templates) - [Reports](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#reports) - [Troubleshooting](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#troubleshooting) - [Working with files](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#working-with-files) - [Web portal](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#web-portal) - [Custom forms](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#custom-forms) - [Installation & troubleshooting](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#installation-troubleshooting) - [Medicare](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#medicare) - [Online payment](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#online-payment) - [Telehealth](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#telehealth) - [Tyro](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#tyro) - [Managing Conditions](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#managing-conditions) - [Using the Support Centre & Accessing Information](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#using-the-support-centre-accessing-information) - [Main Form](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#main-form) - [processes](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#processes) - [Hints & Tips](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#hints-tips) - [ACC](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#acc) - [Contract](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#contract) - [Built-In Reports](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#built-in-reports) - [GPM\_Light](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#gpm_light) - [GPM Web](https://knowledge.gensolve.com/migration/knowledge/gpm-web?hsLang=en#main-content) - [Appointment Book in GPM Web](https://knowledge.gensolve.com/migration/knowledge/gpm-web?hsLang=en#appointment-book-in-gpm-web) - [Troubleshooting in GPM Web](https://knowledge.gensolve.com/migration/knowledge/gpm-web?hsLang=en#troubleshooting-in-gpm-web) - [Release Notes](https://knowledge.gensolve.com/migration/knowledge/release-notes?hsLang=en#main-content) - [New Zealand Release Notes](https://knowledge.gensolve.com/migration/knowledge/release-notes?hsLang=en#new-zealand-release-notes) - [Audio New Zealand](https://knowledge.gensolve.com/migration/knowledge/release-notes?hsLang=en#audio-new-zealand) - [AU Release Notes](https://knowledge.gensolve.com/migration/knowledge/release-notes?hsLang=en#au-release-notes) - [UK Release Notes](https://knowledge.gensolve.com/migration/knowledge/release-notes?hsLang=en#uk-release-notes) - [Erent](https://knowledge.gensolve.com/migration/knowledge/release-notes?hsLang=en#erent) - [Gensolve Audio Enterprise Manager](https://knowledge.gensolve.com/migration/knowledge/gensolve-audio-enterprise-manager?hsLang=en#main-content) - [ACC](https://knowledge.gensolve.com/migration/knowledge/gensolve-audio-enterprise-manager?hsLang=en#acc) - [Accounting](https://knowledge.gensolve.com/migration/knowledge/gensolve-audio-enterprise-manager?hsLang=en#accounting) - [Administration](https://knowledge.gensolve.com/migration/knowledge/gensolve-audio-enterprise-manager?hsLang=en#administration) - [Appointments](https://knowledge.gensolve.com/migration/knowledge/gensolve-audio-enterprise-manager?hsLang=en#appointments) - [How To Create A Bank Reconciliation Using QIF File](https://knowledge.gensolve.com/migration/knowledge/gensolve-audio-enterprise-manager?hsLang=en#how-to-create-a-bank-reconciliation-using-qif-file) - [ACC Insurer Schedules](https://knowledge.gensolve.com/migration/knowledge/gensolve-audio-enterprise-manager?hsLang=en#acc-insurer-schedules) - [ACC Payments Rejections](https://knowledge.gensolve.com/migration/knowledge/gensolve-audio-enterprise-manager?hsLang=en#acc-payments-rejections) - [Loans Introduced](https://knowledge.gensolve.com/migration/knowledge/gensolve-audio-enterprise-manager?hsLang=en#loans-introduced) - [Working with Account Entries and Ledgers](https://knowledge.gensolve.com/migration/knowledge/gensolve-audio-enterprise-manager?hsLang=en#working-with-account-entries-and-ledgers) - [Default HubSpot Blog](https://knowledge.gensolve.com/blog) [![Chill listening crop-3](https://knowledge.gensolve.com/hs-fs/hubfs/go1-icon-2.png?width=55&height=55&name=go1-icon-2.png "Chill listening crop-3")](http://gensolve.com) Gensolve Knowledge Centre Copyright © 2026, Gensolve Pty Ltd