--- title: Cannot Access Gensolve Feature Suggestion Box description: Reason A valid email address needs to be specified for your system user in order to successfully login to the Gensolve Support Desk. To access Gensolve Feature Suggestion Box, you will need to update --- [Skip to content](https://knowledge.gensolve.com/migration/knowledge/cannot-access-gensolve-feature-suggestion-box#main-content) English Show submenu for translations [Customer portal](https://knowledge.gensolve.com/help?hsLang=en) ![gensolve-logo-white-kb.png\]](https://knowledge.gensolve.com/hs-fs/hubfs/gensolve-logo-white-kb.png?height=40&name=gensolve-logo-white-kb.png) - [Default HubSpot Blog](https://knowledge.gensolve.com/blog) Open main navigation Close main navigation - [Default HubSpot Blog](https://knowledge.gensolve.com/blog) - English Show submenu for translations - [Customer portal](https://knowledge.gensolve.com/help) - Go to gensolve.com Go to gensolve.com Welcome to Gensolve - There are no suggestions because the search field is empty. 1. [Knowledge Centre](https://knowledge.gensolve.com/migration/knowledge?hsLang=en) 2. [Gensolve Enterprise Manager](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en) 3. [Troubleshooting](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#troubleshooting) # Cannot Access Gensolve Feature Suggestion Box Reason A valid email address needs to be specified for your system user in order to successfully login to the Gensolve Support Desk. ### Solution To access Gensolve Feature Suggestion Box, you will need to update System User settings as follows: 1. Go to Administration \>\> System Users and click Get Data 2. Locate the System User who is attempting to access Uservoice or Suggest New Feature and click on ![](http://docs.gensolve.com/help/gpm_nz/desktop/Icons/edit.jpg) to open the System User Details window. 3. Click on the Email Settings tab. 4. Enter a valid email address in the Email field. 5. Click Save ![](http://docs.gensolve.com/help/gpm_nz/desktop/Knowledge_Base/Troubleshooting/Graphics/KB_CannotAccessGensolveFeatureSuggestionBox_NZ.png) 6.    Now, this System User will be able to access Uservoice from GPM. ![](http://docs.gensolve.com/help/gpm_nz/desktop/Knowledge_Base/Troubleshooting/Graphics/KB_CannotAccessGensolveFeatureSuggestionBox_2_NZ.png) - [Gensolve Enterprise Manager](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#main-content) - [Accounting](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#accounting) - [Administration](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#administration) - [Videos](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#videos) - [Appointments](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#appointments) - [Billing & payments](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#billing-payments) - 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