--- title: Claiming and Submitting Stored Bulk Bill and DVA Claims description: Medicare Online allows for Claims to be Stored for later submission.  This is the Batch Processing method of submitting Bulk Bill and DVA claims. Note: The Automatic Reconciliation of Bulk Bill and DV --- [Skip to content](https://knowledge.gensolve.com/migration/knowledge/claiming-and-submitting-stored-bulk-bill-and-dva-claims#main-content) English Show submenu for translations [Customer portal](https://knowledge.gensolve.com/help?hsLang=en) ![gensolve-logo-white-kb.png\]](https://knowledge.gensolve.com/hs-fs/hubfs/gensolve-logo-white-kb.png?height=40&name=gensolve-logo-white-kb.png) - [Default HubSpot Blog](https://knowledge.gensolve.com/blog) Open main navigation Close main navigation - [Default HubSpot Blog](https://knowledge.gensolve.com/blog) - English Show submenu for translations - [Customer portal](https://knowledge.gensolve.com/help) - Go to gensolve.com Go to gensolve.com Welcome to Gensolve - There are no suggestions because the search field is empty. 1. [Knowledge Centre](https://knowledge.gensolve.com/migration/knowledge?hsLang=en) 2. [Gensolve Enterprise Manager](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en) 3. [Medicare](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#medicare) # Claiming and Submitting Stored Bulk Bill and DVA Claims **Medicare Online** allows for **Claims** to be **Stored** for later submission.  This is the **Batch Processing** method of submitting **Bulk Bill** and **DVA** claims. **Note**: The [*Automatic Reconciliation*](https://app.hubspot.com/knowledge/7759573/edit/98339246638) of ***Bulk Bill*** and ***DVA*** claims is unable to support this method of claim submission due to the way Services Australia process payment notifications. You will need to [*Manually Reconcile*](https://app.hubspot.com/knowledge/7759573/edit/98662893419)claims if you are using this method of claiming and turn off ***Automatic Reconciliation*** completely. *Failure to do so will result in reconciliation difficulties.* ### How to Store a Claim When you **Store** a **Bulk Bill** or **DVA** Claims you are not **Submitting** the **Claim** to **Medicare** immediately. You are electing to send the **Claim** and any other **Stored Claims** at a later point in time i.e. end of day. 1. From the **Appointment** select Client Payment or ![](https://docs.testpublic.gensolve.com/docs/gpm_au/desktop/Icons/pay.jpg) from the **Client Header** as you would do for any other type of payment. 2. At the **Payment** screen ensure you have selected the correct **Appointment**.  Select the **Payment Type** as *Medicare Online* or *DVA Online* depending on the type of Service Item applicable \>\> *Claim ![Stored\_PaymentScreen](https://knowledge.gensolve.com/hs-fs/hubfs/Knowledge%20Base%20Images/Claiming%20and%20Submitting%20Stored%20Bulk%20Bill%20and%20DVA%20Claims/Stored_PaymentScreen.png?width=688&height=469&name=Stored_PaymentScreen.png)* 3. At the **New Medicare Claim** screen tick *Store Claim ? \>\> Submit Medicare Claim*.  This tick box is located in the same place for both **Bulk Bill** and **DVA Claims**. Below is an example of a **Bulk Bill Claim** being **Stored**. ![Stored\_Claim](https://knowledge.gensolve.com/hs-fs/hubfs/Knowledge%20Base%20Images/Claiming%20and%20Submitting%20Stored%20Bulk%20Bill%20and%20DVA%20Claims/Stored_Claim.png?width=688&height=427&name=Stored_Claim.png) 4. You will be notified that it has been **Stored** \>\> click *OK ![Stored\_ClaimStored](https://knowledge.gensolve.com/hs-fs/hubfs/Knowledge%20Base%20Images/Claiming%20and%20Submitting%20Stored%20Bulk%20Bill%20and%20DVA%20Claims/Stored_ClaimStored.png?width=198&height=147&name=Stored_ClaimStored.png)* 5. You can then **Choose to View/Print the Claim Receipt** by selecting *Yes or No ![Stored\_ClaimReceiptYN](https://knowledge.gensolve.com/hs-fs/hubfs/Knowledge%20Base%20Images/Claiming%20and%20Submitting%20Stored%20Bulk%20Bill%20and%20DVA%20Claims/Stored_ClaimReceiptYN.png?width=271&height=125&name=Stored_ClaimReceiptYN.png)* 6. You are returned to the **Claim** screen, click *Finished*. ![Stored\_ClaimFinished](https://knowledge.gensolve.com/hs-fs/hubfs/Knowledge%20Base%20Images/Claiming%20and%20Submitting%20Stored%20Bulk%20Bill%20and%20DVA%20Claims/Stored_ClaimFinished.png?width=688&height=428&name=Stored_ClaimFinished.png) 7. At the **Payment** screen click Cancel \>\> No (The **Claim** will have been **Stored** and the system updated) ### Submitting Stored Claims Once **Claims** have been **Stored** they are now available to be **Submitted** to **Medicare** or **DVA**.  **Note**: *when submitting Stored Claims, you cannot mix Medicare and DVA Claims, or Claims involving different Providers.* 1. From the **Main Menu** click on *Medicare* \>\> *Claims* \>\> It will default to the **View** being  *Stored*, if not click on *Stored* \>\> *Get Data ![Store\_ClaimViewStored](https://knowledge.gensolve.com/hs-fs/hubfs/Knowledge%20Base%20Images/Claiming%20and%20Submitting%20Stored%20Bulk%20Bill%20and%20DVA%20Claims/Store_ClaimViewStored.png?width=688&height=448&name=Store_ClaimViewStored.png)* 2. In order to assist in submitting claims you can also Select the **Type** of claim (**Medicare Bulk Bill** or **DVA Allied**, ignore DVA Paperless unless submitting Stored DVA Medical Claims), **Provider**, or **Site** \>\> *Get Data. ![Stored\_ClaimViewFilters](https://knowledge.gensolve.com/hs-fs/hubfs/Knowledge%20Base%20Images/Claiming%20and%20Submitting%20Stored%20Bulk%20Bill%20and%20DVA%20Claims/Stored_ClaimViewFilters.png?width=688&height=449&name=Stored_ClaimViewFilters.png)* 3. Select the **Claims** you wish to **Submit**. **Note**: *they must be of the same Type, and the same Provider. ![Stored\_Submit](https://knowledge.gensolve.com/hs-fs/hubfs/Knowledge%20Base%20Images/Claiming%20and%20Submitting%20Stored%20Bulk%20Bill%20and%20DVA%20Claims/Stored_Submit.png?width=688&height=449&name=Stored_Submit.png)* 4. Upon successful submission you will receive a confirmation from **Medicare** \>\> click OK. **Note**: *the submitted Claims will all now share the same Claim number as detailed in the confirmation. ![Stored\_Success](https://knowledge.gensolve.com/hs-fs/hubfs/Knowledge%20Base%20Images/Claiming%20and%20Submitting%20Stored%20Bulk%20Bill%20and%20DVA%20Claims/Stored_Success.png?width=376&height=150&name=Stored_Success.png)* 5. If you change the **Claim** screen **View** to Submitted \>\> Get Data,  you will now see the **Submitted Stored Claims**, sharing the same **Claim** number. ![Stored\_SubmittedView](https://knowledge.gensolve.com/hs-fs/hubfs/Knowledge%20Base%20Images/Claiming%20and%20Submitting%20Stored%20Bulk%20Bill%20and%20DVA%20Claims/Stored_SubmittedView.png?width=688&height=445&name=Stored_SubmittedView.png) 6. *To Reconcile your claim please see the [Manual Medicare Reconciliation](https://app.hubspot.com/knowledge/7759573/edit/98662893419)article.*   - [Gensolve Enterprise Manager](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#main-content) - [Accounting](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#accounting) - [Administration](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#administration) - [Videos](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#videos) - 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