--- title: How to Unlock a Letter or Uploaded File description: You need to access a letter or document, however it is marked as Locked A user is currently editing a document, or has failed to close the document correctly. A user has locked access to the document --- [Skip to content](https://knowledge.gensolve.com/migration/knowledge/how-to-unlock-a-letter-or-uploaded-file#main-content) English Show submenu for translations [Customer portal](https://knowledge.gensolve.com/help?hsLang=en) ![gensolve-logo-white-kb.png\]](https://knowledge.gensolve.com/hs-fs/hubfs/gensolve-logo-white-kb.png?height=40&name=gensolve-logo-white-kb.png) - [Default HubSpot Blog](https://knowledge.gensolve.com/blog) Open main navigation Close main navigation - [Default HubSpot Blog](https://knowledge.gensolve.com/blog) - English Show submenu for translations - [Customer portal](https://knowledge.gensolve.com/help) - Go to gensolve.com Go to gensolve.com Welcome to Gensolve - There are no suggestions because the search field is empty. 1. [Knowledge Centre](https://knowledge.gensolve.com/migration/knowledge?hsLang=en) 2. 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Click on the ![](https://docs.testpublic.gensolve.com/docs/gpm_nz/desktop/Icons/lock.gif)icon against the **Letter** or **Uploaded file** you wish to **Unlock** 3. If you are the user that **Locked** the file, or have full **Administration User Access** you will see the below screen \>\> Click Yes ![](https://docs.testpublic.gensolve.com/docs/gpm_nz/desktop/Knowledge_Base/Letters_and_Templates/Graphics/Letter_unlock.png) - [Gensolve Enterprise Manager](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#main-content) - [Accounting](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#accounting) - [Administration](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#administration) - [Videos](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#videos) - [Appointments](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#appointments) - [Billing & payments](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#billing-payments) - [Clients](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#clients) - 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