--- title: How to View Appointments with Former Providers description: A Provider is removed from the Appointment Book as they no longer work for the clinic, but then it is not possible to view their past appointments. On the Appointment Book, the former provider is hidd --- [Skip to content](https://knowledge.gensolve.com/migration/knowledge/how-to-view-appointments-with-former-providers#main-content) English Show submenu for translations [Customer portal](https://knowledge.gensolve.com/help?hsLang=en) ![gensolve-logo-white-kb.png\]](https://knowledge.gensolve.com/hs-fs/hubfs/gensolve-logo-white-kb.png?height=40&name=gensolve-logo-white-kb.png) - [Default HubSpot Blog](https://knowledge.gensolve.com/blog) Open main navigation Close main navigation - [Default HubSpot Blog](https://knowledge.gensolve.com/blog) - English Show submenu for translations - [Customer portal](https://knowledge.gensolve.com/help) - Go to gensolve.com Go to gensolve.com Welcome to Gensolve - There are no suggestions because the search field is empty. 1. [Knowledge Centre](https://knowledge.gensolve.com/migration/knowledge?hsLang=en) 2. [Gensolve Enterprise Manager](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en) 3. [Appointments](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#appointments) # How to View Appointments with Former Providers ### Issue A Provider is removed from the Appointment Book as they no longer work for the clinic, but then it is not possible to view their past appointments. ### Reason On the Appointment Book, the former provider is hidden as the Clinician Site has been removed from the Provider instead of setting them as inactive and modifying their former schedule. ### Solution 1. First, it is necessary to enter the date up to which the provider's schedule was valid. You can do this via **Administration** \>\> **Appt Schedules** \>\> Click on the button next to the Provider's last Schedule \>\> Tick the **Applies To** checkbox \>\> Enter the date up to which the Provider worked \>\> Click on **Save**. ![](https://docs.testpublic.gensolve.com/docs/gpm_nz/desktop/Knowledge_Base/Appointments/Graphics/FormerProvider_Schedule_NZ.png) **Note**: *Alternatively, you can modify the Clinician's schedule via Administration \>\> Clinicians \>\> Click on the ![](https://docs.testpublic.gensolve.com/docs/gpm_nz/desktop/Icons/edit.jpg) button next to the Provider \>\> Go to the Appt Schedules tab \>\> Click on the ![](https://docs.testpublic.gensolve.com/docs/gpm_nz/desktop/Icons/edit.jpg) button next to the Provider's schedule \>\> Tick the **Applies To** checkbox \>\> Enter the date up to which the Provider worked \>\> Click on **Save**.* ![](https://docs.testpublic.gensolve.com/docs/gpm_nz/desktop/Knowledge_Base/Appointments/Graphics/FormerProvider_ClinicianSchedule_NZ.png) 2. Add the **Clinician Site/s** the Provider was previously working at to their setup via Administration \>\> Clinicians \>\> Get Data \>\> click the **green plus icon** to the right of the name \>\> Select the Site/s ![](https://docs.testpublic.gensolve.com/docs/gpm_nz/desktop/Knowledge_Base/Appointments/Graphics/Clinician_Site_added.png) 3. Now, the former Provider needs to be set as inactive via **Administration** \>\> **Clinicians** \>\> Click on the ![](https://docs.testpublic.gensolve.com/docs/gpm_nz/desktop/Icons/edit.jpg) button next to the Provider \>\> Provider Details tab \>\> Untick the **Is this Clinician Active?** checkbox \>\> Click on **Save**. ![](https://docs.testpublic.gensolve.com/docs/gpm_nz/desktop/Knowledge_Base/Appointments/Graphics/Formerprovider_InactiveClinician_NZ.png) 4. As you can see in the Appointment book the inactive clinician is no longer shown. ![](https://docs.testpublic.gensolve.com/docs/gpm_nz/desktop/Knowledge_Base/Appointments/Graphics/FormerProvider_Inactive_ApptBook_NZ.png) 5\. Once the clinician is inactivated and their schedule has an end date, you can go to the previous dates in which the clinician was active and view their appointments. ![](https://docs.testpublic.gensolve.com/docs/gpm_nz/desktop/Knowledge_Base/Appointments/Graphics/FormerProvider_Past_ApptBook_NZ.png)   - [Gensolve Enterprise Manager](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#main-content) - [Accounting](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#accounting) - [Administration](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#administration) - [Videos](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#videos) - [Appointments](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#appointments) - [Billing & payments](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#billing-payments) - 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