--- title: Installing the HICAPS Terminal and Software description: To install the HICAPS Terminal (the device), please refer to the HICAPS Connect web page on the HICAPS website, scroll to the bottom of the page and click on the drop down menu next to HICAPS Connect --- [Skip to content](https://knowledge.gensolve.com/migration/knowledge/installing-the-hicaps-terminal-and-software-1#main-content) English Show submenu for translations [Customer portal](https://knowledge.gensolve.com/help?hsLang=en) ![gensolve-logo-white-kb.png\]](https://knowledge.gensolve.com/hs-fs/hubfs/gensolve-logo-white-kb.png?height=40&name=gensolve-logo-white-kb.png) - [Default HubSpot Blog](https://knowledge.gensolve.com/blog) Open main navigation Close main navigation - [Default HubSpot Blog](https://knowledge.gensolve.com/blog) - English Show submenu for translations - [Customer portal](https://knowledge.gensolve.com/help) - Go to gensolve.com Go to gensolve.com Welcome to Gensolve - There are no suggestions because the search field is empty. 1. [Knowledge Centre](https://knowledge.gensolve.com/migration/knowledge?hsLang=en) 2. [Gensolve Enterprise Manager](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en) 3. [Installation & troubleshooting](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#installation-troubleshooting) # Installing the HICAPS Terminal and Software #### HICAPS Terminal To install the **HICAPS Terminal** (the device), please refer to the [HICAPS Connect web page](https://www.hicaps.com.au/support/guides/practice-management-system-interface) on the **HICAPS** website, scroll to the bottom of the page and click on the drop down menu next to HICAPS Connect Terminal Support. You may need to download the **Keyspan Drivers** if you were not provided these by **HICAPS**.  **HICAPS** should provide the **Keyspan Adaptor, Drivers** and **Instructions** on how to install the **Terminal**.  Alternatively you can contact HICAPS on 1300 650 852 to arrange for the Terminal to be installed by a technician or to request support assistance. **Note**: *The HICAPS Terminal must be installed before it can be linked to Gensolve using HICAPS Connect.* #### HICAPS Connect Software 1. Click [here](https://s3-us-west-1.amazonaws.com/gensolve-cdn/support_files/hicaps/HicapsConnect_1_0_3_32_R1.exe) to download the **HICAPS Connect** software files from the **Gensolve Website** which allows the **Installed Terminal** talk to **Gensolve Practice Manager.** 2. Double click on the downloaded file (HicapsConnect\_XXX.exe) to initiate the installation process 3. Click Run and follow the instructions on the screen to complete the installation 4. Ensure the software is up-to-date. 5. Right click on the **HICAPS** icon (![](https://docs.testpublic.gensolve.com/docs/gpm_au/desktop/Icons/hicaps.gif)) in the taskbar. 6. Select the Configure menu. 7. Click on the Updates button. ![HICAPS\_Connect\_Updates\_\_Screen.](https://knowledge.gensolve.com/hs-fs/hubfs/Knowledge%20Base%20Images/Installing%20the%20HICAPS%20Terminal%20and%20Software/HICAPS_Connect_Updates__Screen..gif?width=634&height=339&name=HICAPS_Connect_Updates__Screen..gif) Refer to the [HICAPS Installation Guides](https://www.hicaps.com.au/products/practice-management-system-interface) for more details. 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