--- title: What do the Healthlink Message Statuses mean? description: In order to use HealthLink Messaging, it is important to learn how to identify the status of HealthLink messages created in Gensolve and how they are reflected in the application. In the HealthLink ta --- [Skip to content](https://knowledge.gensolve.com/migration/knowledge/what-do-the-healthlink-message-statuses-mean#main-content) English Show submenu for translations [Customer portal](https://knowledge.gensolve.com/help?hsLang=en) ![gensolve-logo-white-kb.png\]](https://knowledge.gensolve.com/hs-fs/hubfs/gensolve-logo-white-kb.png?height=40&name=gensolve-logo-white-kb.png) - [Default HubSpot Blog](https://knowledge.gensolve.com/blog) Open main navigation Close main navigation - [Default HubSpot Blog](https://knowledge.gensolve.com/blog) - English Show submenu for translations - [Customer portal](https://knowledge.gensolve.com/help) - Go to gensolve.com Go to gensolve.com Welcome to Gensolve - There are no suggestions because the search field is empty. 1. [Knowledge Centre](https://knowledge.gensolve.com/migration/knowledge?hsLang=en) 2. [Gensolve Enterprise Manager](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en) 3. [Healthlink](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#healthlink) # What do the Healthlink Message Statuses mean? ### Issue In order to use **HealthLink Messaging**, it is important to learn how to identify the status of **HealthLink** messages created in **Gensolve** and how they are reflected in the application. ### Reason In the **HealthLink** tab, the **HealthLink** messages are stored in different folders according to their statuses as follows. ![](https://docs.testpublic.gensolve.com/docs/gpm_nz/desktop/Knowledge_Base/Healthlink/Graphics/HealhtlinkStatus_Folders.png) ### Solution In the following table, you can find the definition of each **HealthLink Message** status: | HEALTHLINK STATUS | DEFINITION | | --- | --- | | Inbox | Received messages not yet Confirmed. | | Confirmed | Received messages which has been Confirmed. | | Draft | Created messages which have not been completed and sent to the Outbox | | Outbox | Created messages sent to the Outbox, waiting to be acknowledged by the end receiver. | | Failed | Created messages failed after sending. | | Succeeded | Created messages successfully received and acknowledged by the end recipient. | | Deleted | Created or received messages which have been deleted (HealthLink require all deleted messages to be viewable). | **Note**: *All HealthLink messages have View Status ability.*     - [Gensolve Enterprise Manager](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#main-content) - [Accounting](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#accounting) - [Administration](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#administration) - [Videos](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#videos) - [Appointments](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#appointments) - [Billing & payments](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#billing-payments) - [Clients](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#clients) - [Clinicians](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#clinicians) - [Conditions & medical notes](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#conditions-medical-notes) - [Front office](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#front-office) - [Gensolve API](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#gensolve-api) - [Healthlink](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#healthlink) - [Internet connection](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#internet-connection) - [Letters & Templates](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#letters-templates) - [Reports](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#reports) - [Troubleshooting](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#troubleshooting) - [Working with files](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#working-with-files) - [Web portal](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#web-portal) - [Custom forms](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#custom-forms) - [Installation & troubleshooting](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#installation-troubleshooting) - [Medicare](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#medicare) - [Online payment](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#online-payment) - [Telehealth](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#telehealth) - [Tyro](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#tyro) - [Managing Conditions](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#managing-conditions) - [Using the Support Centre & Accessing Information](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#using-the-support-centre-accessing-information) - [Main Form](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#main-form) - [processes](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#processes) - [Hints & Tips](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#hints-tips) - [ACC](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#acc) - [Contract](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#contract) - [Built-In Reports](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#built-in-reports) - [GPM\_Light](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#gpm_light) - [GPM Web](https://knowledge.gensolve.com/migration/knowledge/gpm-web?hsLang=en#main-content) - [Appointment Book in GPM Web](https://knowledge.gensolve.com/migration/knowledge/gpm-web?hsLang=en#appointment-book-in-gpm-web) - [Troubleshooting in GPM Web](https://knowledge.gensolve.com/migration/knowledge/gpm-web?hsLang=en#troubleshooting-in-gpm-web) - [Release Notes](https://knowledge.gensolve.com/migration/knowledge/release-notes?hsLang=en#main-content) - [New Zealand Release Notes](https://knowledge.gensolve.com/migration/knowledge/release-notes?hsLang=en#new-zealand-release-notes) - [Audio New Zealand](https://knowledge.gensolve.com/migration/knowledge/release-notes?hsLang=en#audio-new-zealand) - [AU Release Notes](https://knowledge.gensolve.com/migration/knowledge/release-notes?hsLang=en#au-release-notes) - [UK Release Notes](https://knowledge.gensolve.com/migration/knowledge/release-notes?hsLang=en#uk-release-notes) - [Erent](https://knowledge.gensolve.com/migration/knowledge/release-notes?hsLang=en#erent) - [Gensolve Audio Enterprise Manager](https://knowledge.gensolve.com/migration/knowledge/gensolve-audio-enterprise-manager?hsLang=en#main-content) - [ACC](https://knowledge.gensolve.com/migration/knowledge/gensolve-audio-enterprise-manager?hsLang=en#acc) - [Accounting](https://knowledge.gensolve.com/migration/knowledge/gensolve-audio-enterprise-manager?hsLang=en#accounting) - [Administration](https://knowledge.gensolve.com/migration/knowledge/gensolve-audio-enterprise-manager?hsLang=en#administration) - [Appointments](https://knowledge.gensolve.com/migration/knowledge/gensolve-audio-enterprise-manager?hsLang=en#appointments) - [How To Create A Bank Reconciliation Using QIF File](https://knowledge.gensolve.com/migration/knowledge/gensolve-audio-enterprise-manager?hsLang=en#how-to-create-a-bank-reconciliation-using-qif-file) - [ACC Insurer Schedules](https://knowledge.gensolve.com/migration/knowledge/gensolve-audio-enterprise-manager?hsLang=en#acc-insurer-schedules) - [ACC Payments Rejections](https://knowledge.gensolve.com/migration/knowledge/gensolve-audio-enterprise-manager?hsLang=en#acc-payments-rejections) - [Loans Introduced](https://knowledge.gensolve.com/migration/knowledge/gensolve-audio-enterprise-manager?hsLang=en#loans-introduced) - [Working with Account Entries and Ledgers](https://knowledge.gensolve.com/migration/knowledge/gensolve-audio-enterprise-manager?hsLang=en#working-with-account-entries-and-ledgers) - [Default HubSpot Blog](https://knowledge.gensolve.com/blog) [![Chill listening crop-3](https://knowledge.gensolve.com/hs-fs/hubfs/go1-icon-2.png?width=55&height=55&name=go1-icon-2.png "Chill listening crop-3")](http://gensolve.com) Gensolve Knowledge Centre Copyright © 2026, Gensolve Pty Ltd