--- title: Why a Healthlink message sent is now in the Failed folder? description: When an attempt is made to send a Healthlink message, the message does not reach the recipient and the message is saved in the Failed folder. 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[Healthlink](https://knowledge.gensolve.com/migration/knowledge/gensolve-enterprise-manager?hsLang=en#healthlink) # Why a Healthlink message sent is now in the Failed folder? ### Issue When an attempt is made to send a Healthlink message, the message does not reach the recipient and the message is saved in the Failed folder. ### Reason The most likely caused is that the created message has failed due to the recipient EDI being incorrect. ### Solution #### Validate why the message failed to be processed 1. Go to the **Healthlink tab**\>\> **Messages** tab \>\> Click on the **Failed** folder \>\> Click on **Get Data** \>\> Click on the ![](https://docs.testpublic.gensolve.com/docs/gpm_nz/desktop/Icons/edit.jpg) button next to the failed message. ![](https://docs.testpublic.gensolve.com/docs/gpm_nz/desktop/Knowledge_Base/Healthlink/Graphics/HealthlinkFailed_Edit_NZ.png) 2. In the message's details window, click on the **View Status** button to see why the message failed to be sent. Click on **OK** to close the window. ![](https://docs.testpublic.gensolve.com/docs/gpm_nz/desktop/Knowledge_Base/Healthlink/Graphics/HealthlnkFailed_ViewStatus_NZ.png) The Error Message below indicates that the message failed to be delivered due to an invalid EDI. #### Replace the invalid EDI Now that it has been identified why the message failed to be sent, it is necessary to remove the incorrect EDI from that Referrer and replace it with the correct EDI by the following steps: 1\. Find the correct EDI for the Referrer by either contacting the Referrer directly, or by downloading the [Healthlink EDI Guide](https://nz.healthlink.net/knowledge-base/edi-guides/how-do-i-find-the-edi-address-for-a-healthlink-customer/). 2. Click on the ![](https://docs.testpublic.gensolve.com/docs/gpm_nz/desktop/Icons/edit.jpg) button next to the Referrer. ![](https://docs.testpublic.gensolve.com/docs/gpm_nz/desktop/Knowledge_Base/Healthlink/Graphics/HealthlinkFailed_EditReferrer_NZ.png) 3. Go to the **Referrer Details** tab \>\> Enter the correct EDI for the Referrer. \>\> Click on **Save**. ![](https://docs.testpublic.gensolve.com/docs/gpm_nz/desktop/Knowledge_Base/Healthlink/Graphics/HealthlinkFailed_ReferrerEDI_NZ.png) 4\. Now that the Referrer's EDI has been correctly configured, the message must be recreated and sent again. 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