AEM-How to Process Transfer Failed Schedules

Issue

A schedule transfer has failed and the items have been re-billed in a new schedule.

However ACC has still paid the failed schedule.  How can the payment be processed?

Solution

1. Retrieve the Transfer Failed Schedule

• Go to ACC Batches >> Existing Schedules
• Ensure you have the correct date range, then click Get Data
• Select Transfer Failed in the Schedule Status Summary to see the details of that schedule
• Click the $ at the end of the row to record a new Schedule Payment.

2. You will receive a warning screen as shown below.  

• This warns you that you are about to pay items that have been in a failed schedule, but have been re-billed.
• Click Yes to continue.

3. Enter your ACC Payment Reference, Date Paid and any other details as needed.

4. Click Save.  

Note:  In the Other Notes area it states the Failed Schedule Number that you are paying and shows the details below, including the new schedule the items were billed under.