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Application Cannot be Started

Issue

Audio Enterprise Manager fails to open and an error message appears stating that the application cannot be started - contact Company for assistance.

Reason

A file may have become corrupted. Try un-installing and re-installing AEM.

Solution

To un-install AEM:

    1. Go to Start >> Control Panel >> Programs and Features, or use the Windows Search feature and search for ''Add or Remove Programs''
    2. Find 'Audio Enterprise Manager' then right-mouse click or click on the three dots to the right of the Application (Depending on the version of Windows and select Uninstall.

To re-install AEM:

    1. Install the application using the Link provided by Gensolve.
    2. Click Run when prompted.

Contact the Gensolve Support Desk if this solution does not resolve the problem.